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If you don't see your device in the list,you can download the user guide from our User Guide Library. If you could access the web and no longer can, or you transferred from another mobile provider and cannot access the web, your APN may need to be reset.
Can you explain why Wi-Fi Calling 1. The original version 1. This does not impact data access over Wi-Fi. This only impacts older devices that does not support Wi-Fi Calling version 2. Why am I losing this call functionality? Technology used to make Voice Calls over Wi-Fi has been updated and have made the original Metro pcs bad service.
To continue to improve the network experience for customers and stay up to date on the latest Voice technology we need to decommission the 1. This only impacts older devices and does not impact devices that support Wi-Fi Calling 2. No, your device will still use Wi-Fi for data access. Can I get Wi-Fi Calling back somehow? Not using your current device, but you can upgrade to a new device that includes the newer technologies needed to make calls over Wi-Fi version 2. Will I still be able to make calls? Do I get a discount on a new phone? Great news! We have many new smartphone devices for you to choose from.
You can check out all our existing offers for new handsets and great deals. To upgrade head into your local Metro by T-Mobile store for assistance. What options do I have? The best option would be to upgrade your device. I am traveling internationally and must have Wi-Fi to call to US for free. The best option is to upgrade your device. This allows a dispatcher to find you in case of an emergency for which you call If you are experiencing issues connecting to data or the Internet on your Metro by T-Mobile device, there are steps you can take to resolve the issue:.
If these troubleshooting attempts do not help you restore data or connect to the Internet, take your phone into your local Metro store or call customer service at metro8 for additional help. If your data seems to be running slow, there are a of ways you can learn more about or fix this issue.
First you will want to check your data usage in the myMetro application or online in My. You can make a one-time purchase of Data Top-Up to add 1GB of high-speed data to your current payment cycle. You should also consider upgrading your plan to include a larger allotment of high-speed data. You can buy Data Top-Up or upgrade your plan by visiting your local Metro by T-Mobile store or by calling customer service at metro8 If these troubleshooting attempts do not solve your problem regarding slow data, take your phone into your local Metro by T-Mobile store or call customer service at metro8 for additional help.
If you are unable to send or receive MMS on your Metro by T-Mobile device, there are several steps you can take to help resolve the issue:. If these troubleshooting attempts do not allow you to send or receive MMS on your Metro device, take your phone into your local Metro store or call customer service at metro8 for additional help.
If you are unable to send or receive SMS on your Metro by T-Mobile device, there are several steps you can take to help resolve the issue:. If these troubleshooting attempts to not allow you to Metro pcs bad service or receive SMS on your Metro device, take your phone into your local Metro store or call customer service at metro8 for additional help.
If you are unable to make or receive calls from your Metro by T-Mobile phone, there are a of troubleshooting techniques you can try to resolve this issue:. If none of these techniques allow you to make or receive phone calls, take your phone into your local Metro store or call customer service at metro8 for additional help. If your Hotspot-compatible Metro by T-Mobile phone is unable to connect to the Hotspot service, there are three things you can attempt to fix the issue:. When visiting Mexico, your phone may go into roaming mode.
If you are unable to send or receive Metro pcs bad service while roaming, try these troubleshooting steps to resolve the issue:. You will need the Mexico Unlimited service should you want to make and receive calls in Mexico. If you are unable to do so while roaming, try these troubleshooting steps to resolve the issue:. If you have an with one of these digital app stores but are still having issues downloading apps, try these troubleshooting tips to resolve the issue:. If you still experience issues with your smartphone apps after attempting these troubleshooting techniques, please take your phone to a local Metro store or call customer service at metro8 for additional help.
Metro by T-Mobile has live agents, some who are even available to help 24 hours a day, seven days a week. Metro has several phone s you can call for help or with questions. The BYOD process requires an unlocked phone with an active phone. Learn more about the Portability process by clicking on the article below or find your local Metro location to begin the BYOD process. Wireless Portability WNP is a free service that allows you to bring your phone with you when switching phone service to Metro by T-Mobile. You may also need to take any locked smartphone to your current carrier to have it unlocked.
To port a mobile phone typically takes less than 10 minutes, while a landline can take three to five days. Once you set up a Metrowhile waiting for full portability, you can begin texting and placing calls right away, but your phone may not be able to receive calls immediately. As a Metro by T-Mobile customer you are able to review your plans, services, payments and data usage within My.
While all s start as basic, there is no cost to upgrade your .
Some information in My is only visible to upgraded s, which require a billing PIN to set up. If you wish to change your password or information while logged in to Myvisit the Profile tab, open your preferences and edit your name,or password. If changing your password, you will be asked to answer the secret question before the password will be changed. Once you've logged in using the temporary password, you must update your with a new password.
When making changes to your phone plan, you can expect your next payment to increase or decrease slightly depending on your new plan. Your payment cycle will not change, and the new plan will take effect at the beginning of your next month of service. There are three ways you can change your Metro by T-Mobile plan. You can make changes online in Myin storeor over the phone with customer service at metro8 Payments cannot be cancelled once submitted.
AutoPay is a worry-free way to make payments. Metro by T-Mobile will automatically use the saved payment method of your choice to make a withdrawal from your three days prior to your due date. To set up AutoPay, visit My. All Metro by T-Mobile s work on a monthly cycle, starting with the day service starts. The next payment due date will be set a month after service begins. All lines on a family plan will be due on the same date. Metro will send a monthly text message to your phone each month to tell you how much your next payment will be and when it is due. You can also find all this information by ing in to or ing up for My.
Even when a payment is declined, many credit and debit cards will place a hold on your because a transaction was attempted. Each family member can log in and securely save payment methods without other members seeing their payment information. A single payment can be made for all lines, or each line can be paid individually. All lines of the Family Plan must be paid in full by the due date to keep service active for all phone lines.
If an has been without service for fewer Metro pcs bad service 30 days, making a payment on the can allow you to reactivate service. There are a of places you can go to have service reactivated on a suspended :. An is suspended when payment has not been made after 30 days of deactivation.
Your may no longer be available after those 30 days; you will need to Metro pcs bad service up new service by visiting a store or by calling customer service.Metro pcs bad service
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